Shipping Policy

Last Updated: September 7, 2026

At AVEKLOS, we work to make sure your order reaches you safely and as quickly as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.

Shipping Time

Our estimated shipping time is 5–10 business days.

Business days are Monday through Friday and exclude weekends and public holidays.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, holidays, or other transportation disruptions.

Order Processing

Once your order has been placed, it will be prepared for shipment as quickly as possible.

Processing time is separate from the estimated shipping time. During periods of high order volume, sales, product launches, or holidays, processing may take longer than usual.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Order Tracking

When tracking information is available for your shipment, it will be sent to the email address provided during checkout.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

If your tracking information has not updated for an extended period or you have concerns about your shipment, please contact us at info@aveklos.com.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us at info@aveklos.com as soon as possible.

We will do our best to update your information before the order ships, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

AVEKLOS is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While most orders arrive within the estimated delivery window, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

• Carrier or transportation delays

• Severe weather

• Public holidays

• High shipping volumes

• Incorrect or incomplete delivery information

• Other unforeseen logistical disruptions

If your order is significantly delayed, please contact info@aveklos.com, and our customer support team will assist you.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.

If you are still unable to locate your package, contact us at info@aveklos.com so our team can review the situation and assist you with the next steps.

If tracking has stopped updating for an unusually long period, please contact us and we will help investigate the shipment.

Damaged Packages

If your order arrives damaged, please contact us at info@aveklos.com as soon as possible.

Please include your order number and clear photographs showing the condition of the package and affected item(s). Our customer support team will review the issue and provide an appropriate solution.

Multiple Shipments

In some cases, an order containing multiple items may be shipped in separate packages.

If this occurs, you may receive more than one tracking number, and your packages may arrive on different days.

You will not be charged additional shipping fees solely because we choose to fulfill your order in multiple shipments.

Changes and Cancellations

If you need to change or cancel your order, please contact us at info@aveklos.com as soon as possible.

We cannot guarantee that changes or cancellations can be made after an order has entered processing or has been shipped.

Contact Us

If you have any questions regarding your order, shipping, tracking, or delivery, please contact our customer support team:

AVEKLOS
Email: info@aveklos.com